SHIPPING INFORMATION

1. Shipping methods
We work with several well-known logistics and delivery companies to ensure the safe and timely delivery of your order, including:

Post Luxembourg: Provides standard postal services within Luxembourg to ensure reliable delivery.

DHL: Provides fast and high-quality delivery services for domestic and international orders, suitable for customers who need fast delivery.

DPD: Provides efficient courier services and provides detailed package tracking functions to ensure that your package can be delivered on time.

UPS: Provides a variety of expedited and economical delivery options to suit different types of order needs.

2. Transit time
Standard delivery (Post Luxembourg): Estimated delivery time is 4 business days to addresses in Luxembourg.
Expedited delivery (DHL or UPS): Estimated delivery time is 2 business days, fast and convenient.
International delivery: Estimated delivery time is 7 business days, depending on the destination and logistics company.
Please note that shipping time may be delayed due to weather, holidays and other uncontrollable factors.

3. Shipping costs
Shipping costs will be calculated based on the order amount, weight and selected shipping method. The specific costs may vary depending on the order weight and destination.
International shipping: Shipping costs depend on the destination and package weight. The specific shipping costs will be displayed at checkout.
4. Package tracking
Once your package is shipped, you will receive an email with a tracking number. You can track the package status in real time through the logistics partner’s website to understand the location of your package and the estimated arrival time.

5. Non-delivery and lost packages
If your package is not delivered within the estimated time, please contact our customer service team in time. We will work with the logistics company to assist you in tracking the package. If the package is lost during transportation, we will provide necessary support and compensation according to the logistics company’s policy.

6. Recipient’s responsibility
Please ensure that the delivery address and contact information you provide are accurate. The customer shall bear the responsibility for non-delivery caused by incorrect address or incomplete information.

Thank you again for choosing our website. We look forward to providing you with a quality shopping experience and service!