FREQUENTLY ASKED QUESTIONS

1、What is a screen cleaning sponge?

A screen cleaning sponge is a tool specially designed for cleaning screens. It is usually made of high-quality sponge material and can effectively remove dust, dirt and impurities on the screens, keeping the screens clean and transparent.

2、How to use a screen cleaning sponge?

Instructions:
Soak the sponge and moisten it with an appropriate amount of detergent.
Gently wipe the surface of the screen, focusing on the areas with heavier dirt.
Rinse the sponge with clean water and repeat the above steps until the cleaning is completed.
Finally, wipe the screen with a clean damp cloth to ensure that there is no residue.

3、Can the sponge be washed?

Yes, you can rinse the sponge with clean water to remove dirt and detergent residue. It is recommended to wash it regularly to extend the service life of the product.

4、Is this sponge suitable for all types of screens?

Our screen cleaning sponge is designed for standard screens and is suitable for most types of screens. If you have a special type of screen, please contact customer service to confirm compatibility.

5、How long does it take to ship your order?

Generally, orders are shipped within 3 business days after confirmation. The specific shipping time will vary depending on your geographical location and the shipping method selected. You will receive tracking information after the order is confirmed.

6、What should I do if I receive a damaged item?

If you receive a damaged product, please email our customer service team at reviewsmoderation@spongesweep.com within 48 hours after receiving the item, and attach photos and order information, and we will process a refund or replacement for you.

7、Do you provide refunds or exchanges?

Yes, we offer a 7-day refund and exchange policy. Please make sure the item is in its original packaging and has not been used. If you need to return or exchange an item, please contact customer service for processing instructions.

8、What are the payment methods?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and other electronic payment methods. All payment information is processed through a secure channel to ensure the safety of your transaction.

9、Can I buy in store, or can I only buy online?

Currently, our screen cleaning sponges are only available on our official website and are not available in-store. Please order online to get the latest product and discount information.

10、How can I contact you if I have any other questions about the product?

If you have any other questions or need further information, please contact our customer service team at:
Email:
reviewsmoderation@spongesweep.com